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What is an escape room?

An escape room is a unique, interactive live group experience in which participants must follow clues and solve puzzles using elements found in the room to decipher the “key” which unlocks the room within a certain amount of time, commonly one hour.


Who can participate?

All individuals ages 12 and above are invited to accept the ESCAPE challenge. Two person minimum. Eight to eighteen person maximum, depending on the room. The 8-person room is designed for 8-14 year-olds to solve without adult support (though they do require more hints, generally; see FAQ about our family-friendly room below).


What is the cancellation policy?

Cancel with 24 or more hours’ notice, and it’s like it never happened. If you don’t cancel and don’t show, we’ll feel stood up, and might text your ex. Also, delayed arrivals will not be reimbursed. 


What should I wear?

Casual wear and comfortable shoes that allow the brain to think thoroughly and clearly.


Are your rooms handicapped accessible?

Our entire facility is handicapped accessible, and we will always have at least one escape room that is as well. Give us a call to check which current themes are going to be best for you.


What is your alcohol policy?

 

 

 

ESCAPE Newport News is committed to both fun and a family-friendly atmosphere. As a result, if any guest is visibly intoxicated and/or behaving inappropriately, they may be asked to leave regardless of whether they have completed their escape or not.

Additionally, we provide our guests with free refreshments, so please leave your personal beverage containers outside (or we’ll put your iced coffee / soda / water in our fridge for you while you play).


What is your weapons policy?

Escape rooms are an emotionally-intense experience which occur in tight-fitting physical spaces with strangers.
We do not allow open carry or concealed carry firearms, knives, or any other weapons on our property, for safety reasons.


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When can I rent an
ESCAPE-to-GO™?

Book by 10pm on any night of the week, and we’ll have a secret agent at your door between noon and 2pm the next day. 


How far do you deliver?

 

We have free delivery to anywhere in Newport News, Yorktown, Hampton, Gloucester, or Poquoson.

For a $20 fee, we also deliver to:
Williamsburg, Jamestown, Norfolk, Chesapeake, Virginia Beach, Suffolk, Portsmouth, Smithfield, and Carrolton 


How long is the average solve time?

We design and test each theme, so that it takes between 60 and 90 minutes for a group of 6-8 puzzlers. Feel free to blow our minds with a fast solve, or you can take a break in the middle for dinner and then come back to it later! 


What is the $50 security deposit for?

It’s true, it will seem like you’re paying $50 extra dollars when you book your ESCAPE-to-GO. That’s just so you don’t break our cool stuff. We’ve never had to keep even a penny of someone’s deposit, so go ahead and put everything lovingly back inside the suitcase when you’re done, and we’ll refund your deposit.